Privacy policy

Introduction 

myHealthSpecialist ("We") are committed to protecting and respecting your privacy. This policy, together with our terms of website use, outlines the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is myHealthSpecialist Limited, 915 High Road, London N12 8QJ. Our nominated representative for the purpose of data protection is George Harris. Our ICO registration number is Z3370688.

Link to HCA Privacy Policy:

When you use our live booking feature, some of your personal data is shared with HCA Healthcare UK to facilitate appointment bookings. Please review HCA's privacy policy here.

Information We May Collect from You

We may collect and process the following data:

• Personal Information: Name, contact details (phone number, email address, address), demographic data (gender, date of birth), insurance details, and healthcare-related data (e.g., whether you have previously been with HCA).
   
• Booking Information: Details about your appointment, such as the reason for the appointment and whether you have received a referral from your GP.
   
• Technical Data: IP address, operating system, and browser type.

Lawful Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: Where processing is necessary to fulfil an appointment booking you have requested or to provide services you have engaged us for.
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as maintaining and improving our platform, ensuring content is presented effectively, and supporting consultant profiles. We ensure these interests do not override your rights and freedoms.
• Legal obligation: Where processing is necessary to comply with a legal obligation to which we are subject.
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as receiving marketing communications. You may withdraw consent at any time by contacting us.

Cookies

Our website uses cookies to distinguish you from other users. Below are the cookies we use and their purposes:

• Strictly Necessary Cookies:
  • myhs_cookiewarning_dismissed: Remembers your acceptance of our cookie policy notice.
  • myhs_patientdisclaimer_dismissed: Remembers your acceptance of our patient disclaimer.
  • Auto-login Cookie: Remembers your login if you chose to do so.
     
• Google Cookies: Used for security, session management, and personalization (e.g., AEC, SID, HSID).
   
• Analytics Cookies:
   
• Google Analytics: Collects site usage statistics through cookies like _ga, _gid, and _gat. More details can be found here.
   
• _pin_unauth, _uetvid: Track user behavior for marketing and retargeting purposes.
   
• Marketing Cookies:

Purpose of the Processing

We use your information to:

• Facilitate online appointment bookings.
• Ensure content is presented effectively on our site.
• Provide you with information or services you request.
• Comply with our legal obligations.

Where We Store Your Data

The data we collect is usually processed and stored within United Kingdom and the European Economic Area (EEA). If processed outside the EEA, we ensure that the same data protection standards are upheld.

Disclosure of Your Information

We may share your data with:

• HCA Healthcare UK for booking purposes.
• Third parties involved in our business operations.
• Legal authorities if required.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required to comply with legal, regulatory, or contractual obligations. When personal data is no longer required, it is securely deleted or anonymised.

Your Rights

You have the right to:

• Access your personal data.
• Request corrections or deletions.
• Prevent processing for marketing purposes.
• Request restriction of processing of your personal data.
• Request portability of your personal data to another provider.
• Object to processing based on legitimate interests.
• Withdraw consent at any time, where consent is the legal basis for processing.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

For any queries regarding your data, please contact us via our Contact Us page.

Changes to Our Privacy Policy

Any changes will be posted on this page and notified to you by email if necessary.

Contact Information:

For any queries or concerns, please contact us at support@myhealthspecialist.com.

Last updated: April 2026